FAQs
Frequently Asked Questions
Welcome to our IT as a Service (ITaaS) FAQ page! Here, you’ll find clear answers to common questions about ITaaS, including its benefits, costs, security, and how it can help your business stay agile and competitive. Whether you’re new to ITaaS or looking to optimize your existing IT strategy, this guide has you covered. If you don’t find the answer you’re looking for, feel free to contact us – we’re here to help!
General
IT as a Service (ITaaS) offers you IT solutions and infrastructure as a flexible service that you can use as needed, instead of purchasing and maintaining expensive hardware and software yourself.
A Managed Service Provider (MSP) is an external service provider that provides IT services for companies and manages them proactively. Instead of a company looking after its IT infrastructure itself, the MSP assumes responsibility for its operation, maintenance and security.
Typical tasks of an MSP are
- Network and system monitoring (24/7 monitoring and troubleshooting)
- IT security management (firewalls, anti-virus software, data protection)
- Backup and disaster recovery (data backup and restoration)
- Cloud services (hosting, virtualization, SaaS)
- Helpdesk & support (user support and IT helpdesk)
In the case of microtom’s services, billing is based on monthly flat rates, giving companies predictable IT costs. MSPs help companies to operate their IT infrastructure more efficiently, securely and cost-effectively.
ITaaS allows you to use IT resources flexibly and scalably without investing in costly infrastructure. You also gain access to the latest technologies while optimizing costs and reducing maintenance efforts.
Yes, our solutions integrate easily with your existing IT infrastructure and software environments. This allows you to benefit from cloud technologies without giving up your existing systems.
We offer a wide variety of ITaaS solutions, including infrastructure, cloud services, data backup, software solutions, security solutions, and more – all scalable and flexibly tailored to your needs.
Thanks to the scalability of ITaaS, you can add additional resources at any time. We flexibly adjust your IT services to always align with your company’s requirements.
ITaaS generally doesn’t require special hardware. You can access IT services via your existing devices, such as computers or tablets. However, a stable internet connection is required.
Switching to ITaaS is simple. We support you in migrating your existing systems and data to our platform, ensuring a smooth transition without downtime.
Yes, our ITaaS solutions are flexible and can be tailored to specific departments or processes. You decide which areas of your business will benefit from ITaaS.
It makes particular sense for companies to rely on an IT service provider if they have certain requirements and framework conditions:
- Growing companies or companies with scaling requirements
- Companies without their own IT department or with a small IT department
- Companies with a focus on core competencies and IT outsourcing
- Companies with a need for continuous system monitoring and maintenance
- Companies with complex IT infrastructures
- Companies with high compliance requirements
- Companies with a global presence or multiple locations
- Companies with a need for rapidly scalable IT resources
Billing
Security
Yes, our ITaaS solutions use state-of-the-art security standards, such as encryption, firewalls, and access controls, to protect your data. We guarantee a high level of security and data protection.
Support
Our support team is available 24/7 to quickly identify and resolve issues. We provide comprehensive, round-the-clock support to ensure your IT runs reliably.
We offer both proactive and reactive support. In addition to 24/7 emergency support, we provide regular maintenance and updates to keep your IT up to date.
